Delivery & Returns

Delivery Charges

Our delivery charge for delivery within Accra will be automatically added to your bill during the checkout process.  For deliveries outside of Accra additional charges will be incurred and this will depend on location.  Once we receive your order, we will confirm the delivery charge to your location at the same time we confirm acceptance of your order and payment details.  This will be added to your total bill.

 

Delivery Addresses

Your order will be delivered to the address you provide at the time you place your order.

It is your responsibility to ensure this information is correct. If your delivery details change, please contact our customer service department by email. Once goods have been dispatched we cannot change delivery details.

Orders placed before 2pm can be delivered within Accra the same day.  Orders placed after 2pm are likely to be delivered the next day, except if the next day is Sunday. 

Orders for delivery outside Accra will be dispatched the same day if ordered before 2pm.  Orders after 2pm will be dispatched the next day.  Delivery times will vary depending upon your location. 

Our Liability

In the unlikely event that your delivery is incorrect or faulty, we require you to notify us within 24 hrs of receipt.

At our discretion we may then do one of the following:

i. Make good any shortage or non-delivery.
ii. Following a collection & inspection replace damaged or defective products.
iii. Provide a refund for the amount paid by you for the goods in question.

Limitations of our liability to you

You are responsible for observing and complying with all applicable regulations and legislation which affect your purchase and subsequent use of our goods.

To the extent that law permits us to do so, we exclude all our liability to you for any direct, indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem relating to the goods you buy from us, other than the remedies listed in our liability to you.

If a court does decide we are liable to pay you compensation, that compensation will be limited to the amount paid by you for the goods in question.

Please note that nothing in this section of these terms and conditions (or in any other section) is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence or fraudulent misrepresentation.

 

Important points

Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our control.

Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.

Governing law
The contract between us shall be governed by and interpreted in accordance with Ghana law and the Ghanaian courts shall have jurisdiction to resolve any disputes between us.

Entire agreement
These terms and conditions together with our terms of use and privacy policy, your order and our order confirmation set out the whole of our agreement relating to the supply of the goods to you by us.