Question 1

Who is Klbtoys?

Accepted Answer

Klbtoys.com is owned and operated by Kiddie Learning Bureau Limited. Kiddie Learning Bureau opened its first shop in Dzorwulu, Accra in 2007.  We now have another shop in East Legon and offer our products for sale via our website and social media platforms like Instagram.
 
We strongly believe children should "learn through play" and when we opened our first shop, our aim was to offer a range of  high quality toys that encourage children to develop and nuture skills by playing. We now stock a vast range of toys from leading manufacturers that provide the quality and education that children need to play and learn safely.
 
Over the years we have added more products, but still with a focus on learning and education,  our product range now includes books, outdoor play, books and arts and crafts.

Question 2

Why should you buy from us?

Accepted Answer

We strive to provide high quality educational toys and products as well as offering first class customer service. 
1) We are trusted - Over the years we have become trusted by our customers.   Our customers know that when they buy from us, they will have genuine products that have passed international standards for quality and therefore deemed safe for children's playtime.  All our toys have an age guidance and our staff are trained to assist you to find the perfect and appropiate toy or gift. (yes we play with some of the toys too!)
2) All our toys come from well known manufacturers/brands such as Melissa and Doug, Hasbro, Mattel, Fisher Price, Lego, Little Tikes, Crayola and so on.
3) Buying from us is easy, choose your preferred way:
Come into one of our shops
Buy from our website
Buy by talking to us on whats app or DM
4) We have over a 1000 different products to choose from, so you will surely find something that is just perfect!
5)  Buying as a gift - no problem, we can gift wrap it and we also sell birthday cards.
6)  Buying an outdoor toy, like a trampoline or a wooden kitchen, if you are in Accra or Tema we can also build it for you as a complementary service.  Please ask for further details.
7)  We can deliver locally or nationwide.

Question 3

How fast do you deliver?

Accepted Answer

Deliveries within Accra and Tema are typically within 24 hours of ordering.  Usually, we deliver on the same day.
Deliveries times outside these areas will vary depending on location.  We will dispatch goods within 24 hours of receipt of order and payment.  We would confirm and agree the delivery date with you during order processing.

Question 4

What are your opening hours?

Accepted Answer

Our East Legon branch is open Monday - Saturday from 8am til 7pm
 
Our Dzorwulu branch is open Monday - Saturday from 9am til 6.30pm
 
Website orders, Whats app messages, DM's and social media queries are handled Monday - Saturday from 8am to 8pm.

Question 5

Can Outdoor play items be delivered built?

Accepted Answer

If you are in Accra or Tema, we build all of the outdoor swings or climbing frames purchased at your premises. 
Pushcars, tricycles and ride ons will be built in the shop and delivered built.
Large wooden doll houses, kitchens, shops can be built on request.
If you are outside of Accra or Tema, we can't offer build services at this time.  But please let ask, we may be able to find a way.

Question 6

Do you have phyisical locations?

Accepted Answer

We have a shop in Dzorwulu and East Legon
To see locations on google maps,> press contact us button at bottom of the page in the footer
Find us in Dzorwulu on Google maps https://goo.gl/maps/BiW7yqXEzhxbgiWd6 
Find us in East Legon on Google maps https://goo.gl/maps/5kMxWCndk5MGAubT7

Question 7

What payments methods do you accept?

Accepted Answer

If you are buying online, we prefer you to pay with mobile money.  
We also accept cash on delivery if you are within Accra and Tema.  To help us, please try to have the correct money or let us know you will need change.  Our driver may not have the change you need.
If you are outside of Accra or Tema, we request payment to be made for goods before dispatch.  
In our shops you can pay with debit or credit card, MOMO or cash.

Question 8

Can items bought be refunded or exchanged?

Accepted Answer

Items can be exchanged.  If items are delivered and are no longer wanted, please contact us within 24 hours either by email at sales@klbtoys.com or phone 0244 358087.  Items can only be exchanged if unopened and in original re-saleable condition.  Costs of returning items is beared by the customer.
We do not offer refunds for products purchased.

Question 9

Do you offer a gift wrapping service?

Accepted Answer

Yes we do.  The website has a product category for wrapping paper, simply add the wrapping paper, tag or card to your shopping trolley.  We will then wrap the item purchased for you.

FAQ

Frequently asked questions